Embark on a journey of epic savings as a GameStop PowerUp Rewards member. Experience the unparalleled thrill of instant rewards as you explore a vast expanse of your favorite games, gear and collectibles.

PowerUp Rewards

GameStop

We know you’re excited to receive your order! To ensure your item is delivered securely, your FedEx delivery driver will require you to be present on the day of delivery. Since this is being implemented for your security, we are unable to make any changes to this requirement or provide any delivery details outside of what is listed on the FedEx website. Once you receive your tracking number, you can visit fedex.com/tracking and enter your tracking number to see the latest update on your delivery status.

To comply with COVID-19 guidelines, you may be asked to verify recipient name in lieu of a physical signature. If you’re not available at the time of delivery, your courier will leave a card notifying you of the delivery attempt. This card can be used to leave a signature authorizing the package release or leave the package at a FedEx pickup location. The courier will attempt to deliver your package the following business day. FedEx will make three delivery attempts, and after the last attempt the package will be returned to sender.

Signature Required Deliveries

Covid-19 Banner

If you aren’t able to be around for delivery, you can now request to have a GameStop package held at a FedEx facility for pickup. To schedule a hold for pickup, simply have your tracking number ready and call FedEx Customer Service at 1-800-GoFedEx (1-800-463-3339) or make a FedEx Delivery Manager account on FedEx.com and follow the website instructions to schedule a pickup.

Hold Your Package At FedEx for Pick-Up

We know how excited you are for the next generation of Xbox and PlayStation consoles! If you have not yet been able to place a pre-order online or in-store yet, please keep an eye on GameStop.com or check with your local store for future availability! Please note that our Customer Service teams are unable to place orders for either console at this time.

We are aware that some guests who recently placed orders have not yet received their Order Confirmation email or are unable to view their Order History. We are working diligently to have these emails re-sent & your order History updated within the next 48 hours. If you received a Confirmation page with an order number when you placed your order, you are all set!

If you were attempting to purchase a next-generation Xbox or PlayStation console and received an error message stating that one or more of the products in your cart was not available, unfortunately the item was sold out before you completed your purchase. We apologize for any frustration this may cause.

Next-Gen Xbox & PlayStation Console Pre-Orders

When you ship to Alaska, Hawaii, or Puerto Rico, you have different shipping options.
When you ship to Alaska, Hawaii, or Puerto Rico, you have different shipping options:
•	Expedited shipping: (Physical street addresses only)
Delivered in 2 business days after processing. Remote locations may take longer.
•	Saver: (Physical street addresses only)
Delivered in 5-10 business days after processing.
•	Priority: (P.O. Boxes and FPO/APO addresses only)
Delivered in 5-10 business days after processing. 
For APO/FPO orders, estimated time is to the U.S. military drop-off locations. Military delivery time from the drop-off location will vary

Shipping to Alaska, Hawaii, and Puerto Rico

The 'Available Now' or 'Usually ships in 24 hrs' status means this product is available for immediate shipping. Your order will typically be processed within 24 hours, frequently sooner. After your order is processed, the time of delivery is determined by the shipping method you selected.

Many of our products are immediately available, while other items may be backordered or only be available to pre-order or purchase in store.

Availability Status Messages

If you received this message when redeeming DLC, please verify that your content has not already started downloading or is not already downloaded.


 This code has already been redeemed' DLC message

redirects to https://www.gamestop.com/PickUpAtStore.html

Delivery@Door Help

Your ship-to address must be the address of the person who will use the products in the order. GameStop.com will not process any order which specifies an address of a freight forwarder, warehouse, distribution center, airport or hotel.

Ship-To Prohibitions

Beginning Monday, 7/27, GameStop is joining other retailers in requiring all customers to wear face coverings when shopping in all U.S. Stores. This policy is to provide the safest environment for both our associates and customers.
If you do not have a mask, our stores are able to provide one to you. If you'd like, you can shop on GameStop.com and have your order shipped to your home or held for Delivery @ Door at your local store.

GameStop Mask Policy

We guarantee that we will always post the best release date information available at the time of our posting. We know that you want that hot new game yesterday, and we want to be the company that gets it to you quicker than anyone else.

GameStop.com works tirelessly with game publishers to ensure accurate release dates on our site. Occasionally, publishers run into problems during the production of a game, and the release date must be changed. Sometimes dates move forward; more often they move back, and frequently they get changed more than once.

If a game is scheduled for release far in the future, the vendor may not even give us a date. In those cases, we rely on the collective wisdom of our buying staff to estimate a date based on their knowledge of the industry and the vendor's history.

Pre-Order Release Dates

GameStop.com cannot ship to P.O. Boxes outside of the continental United States, and we cannot ship to mail forwarding services.

Does GameStop deliver to international P.O. boxes?

GameStop does not currently ship items to destinations outside of the U.S.

Does GameStop ship internationally?

If you're a Canadian guest, you may enjoy shopping at [EBGames.ca](https://EBGames.ca 'EB Games'), featuring the same GameStop experience you've come to know and love. In many cases, Canadian guests will experience faster delivery times and lower shipping rates when shopping on EBGames.ca.

Does GameStop.com ship to Canada?

Can't find your package? It may have been left in an unusual location or it may not have been delivered yet. 

Sometimes packages are left in a spot not visible from the street or with neighbors or building administration or security. Sometimes a package gets marked as delivered while it's still on its way to you. 

If you've tried checking in unusual locations and it's been more than 2 hours since you've gotten a delivery notification, contact your carrier. 

Missing Package

Saving money with trades is as easy as 1, 2, 3 at GameStop. All you have to do is gather your items for trade (games, systems electronics and more), bring those items to GameStop and then save on the stuff you really want. 
![trade-instructions](//images.ctfassets.net/dwqo6jh836iy/2aeqmLdCYo0aG6akGoYO8i/2da4c99c6fc7563ef74198fab9931f25/trade-instructions.png)

Sell or Trade

We pack and ship your items securely to prevent damage, but sometimes accidents happen. If your package was damaged in transit, contact us. We'll work with you to make it right.

Damaged Package

If you are shipping your purchase to a P.O. Box or an FPO/APO address, you can use Priority shipping. Packages delivered with Priority shipping are delivered in 4-10 business days after processing.

For APO/FPO orders, estimated time is to the U.S. military drop-off locations. Military delivery time from the drop-off location will vary.

#### Ship-To Prohibitions
Please be informed that your designated ship to address must reflect the address of the ultimate end-user. GameStop.com will not process any order which specifies an address of a freight forwarder, warehouse, distribution center, airport or hotel.

Postal orders like APO/FPO shipping may miss our drop shipment process for pre-orders but will ship as close to the release date as possible.

Shipping to P.O. Boxes and FPO/APO Addresses

If you missed your delivery, your carrier will usually leave a missed delivery notice on your door or in your mailbox with further instructions or will try to redeliver your package the following day.
If you still aren't sure when the next delivery attempt will be, you can contact your carrier with questions about your delivery. 

Missed Delivery

Remember how we said they were “like” cash? Well, unfortunately, GameStop gift cards, trade cards, and PowerUp Rewards™ cards cannot be refunded or redeemed for cash (as stated on the back of the card) except where required by law.

Returning or Canceling a Gift Card

If an order that was placed and fully paid for in store is cancelled before it ships we will send you an email with instructions to recieve a refund.  In these instances we can provide a refund in one of three ways:

Virtual Gift Card: Emailed to your account in 5-7 business days.

Physical Gift Card: Mailed to the address on your order within 10-15 business days.

Corporate Check: Mailed to the address on your order  within 3-4 weeks.

I paid for an order in-store and it got cancelled but I haven't received my refund.  How do I get my refund?

GameStop does not charge for orders until they ship.  If you've made a purchase on GameStop.com for an item that was cancelled due to stock or payment issues, you will not be charged.  In some instances you may see an authorization for the charge on a cancelled order.  This will fall off after seven days.

Will I get a refund on my order if it gets cancelled before it ships?

Sometimes points balances don't display properly if you haven't logged in on the app or GameStop.com in a while.  If your points balance doesn't look right try these steps to make sure its showing the right amount:

1. Make sure you're signed in on GameStop.com or the app by logging out, then logging back in again.

2. If you're still not showing the right balance try clearing your cache in your browser's settings or force close the app if you're using the GameStop app.

My points balance doesn't match what the store is saying I should have.  Where are my points?

Did you know you can use our new and improved GameStop app to use your smartphone to pull up your rewards card? 

Simply download the app and follow the instructions below:

#### Step 1
Login and tap Rewards.
#### Step 2
Rotate phone to reveal your rewards card!

I lost my card and would like a replacement

Because your Rewards points are considered to have monetary value we are legally required to notify you of your account standing once a month. 

For this reason, unsubscribing from PowerUp Rewards marketing notifications will not remove you from the monthly eSummary list. 

Please allow up to three weeks for all marketing emails to cease.

How do I stop receiving PowerUp Rewards emails?

A PowerUp Rewards Pro membership gets you way more for an annual fee of $19.99.

Enjoy all the benefits of Player membership with bigger bonuses and an amazing assortment of awesomeness:

âˆ™ 300 bonus points for enrolling, upgrading or renewing as a Pro member
âˆ™ $5 Monthly Reward Certificate
âˆ™ 20 points per dollar spent on almost all purchases
âˆ™ 10% extra credit when you trade games, accessories and tech 
âˆ™ 10 issues of Game Informer magazine
âˆ™ Access to members only sales events we call Pro Days!

What do I get with a PowerUp Rewards Pro membership?

To redeem your points you must set up your account online by completing your member profile. Once set up, you can then select the Rewards Center tab to view rewards and start redeeming. 

How do I redeem my points?

You score points on the dollar for purchasing any new and pre-owned games, consoles, accessories, collectibles and more!

Every time you shop at GameStop, provide the your store associate with the telephone number or email address you signed up with associated with your member account. Your points are calculated based on your purchase and applied to your account.

Shop GameStop.com while logged into your completed member account and your points will be accrued and applied for all applicable online purchases.

Choose from a variety of rewards from the GameStop PowerUp Rewards Center. Cool, new and exclusive stuff is added all the time!

How do I score PowerUp Rewards points?

To learn more about your PowerUp Rewards Credit Card, and to view frequently asked questions, sign in to your account, and visit the help page.

You can also speak with a guest service representative.

#### Guest Care
1 (855) 497-8168

#### TDD/TTY
1 (888) 819-1918

#### Guest Care hours 
Monday - Sunday 8am - 9pm ET

*Live Guest Care hours may vary on holidays. Automated Guest Care is available 24 hours a day, 7 days a week.*



About Your PowerUp Rewards Credit Card

No worries! As long as you used your PowerUp Rewards card in the transaction, you are covered!

#### Step 1 
Sign in to your PowerUp Rewards account (either through the full website or the mobile app).
#### Step 2
Click on 'Digital Locker' to reveal your full history of digital code purchases!

I purchased a DLC code from the store and lost my receipt

If you're having trouble accessing your accout, check to see if you have completed your account and are using the right email address to sign in or reset your password.

#### Have you already completed your profile?
To complete your profile set up, please visit GameStop.com, and click 'Sign In' in the top right corner of the page. Follow the on screen instructions to complete your profile.

#### Are you using the correct email address to log in?
There are two different types of email addresses that are attached to your PowerUp Rewards account:

1. The login email address provided when signing up for the account.  This is the default address to use to login to your account.
2. The contact e-mail address where you receive GameStop PowerUp Rewards promotions, offers, and notifications.

You might have the same e-mail address for both. Try logging into your account using the email address associated with your PowerUp Rewards account. If you do not remember your original email address, please contact Guest Care to verify your account information.

I can't access my account

__All PowerUp Rewards members accumulate points for each dollar spent.__ Player members gain 10 points per dollar, while Pro members gain 20. Pro members also gain points for traded games. 

#### Player Members
- 10 points per dollar spent on all new games, accessories, consoles, collectibles, and tech.
- 10 points per dollar spent on pre-owned games, accessories, consoles, and tech.

#### Pro Members
- 20 points per dollar spent on all new games, accessories, consoles, collectibles, and tech.
- 20 points per dollar spent on pre-owned games, accessories, consoles, and tech.

Points by PowerUp Rewards Membership Level

PowerUp Rewards is the GameStop customer appreciation program. Sign up with a few pieces of information at your local GameStop and you can immediately start scoring points and discounts. As a PowerUp Rewards member, you will also get invitations to member-only events, advance notifications of sales, promotions, and other offers.



"PowerUp Rewards are available at all U.S. GameStop locations. Points can be scored for purchases in store and on GameStop.com.

PowerUp Rewards Player membership is our free membership tier that gives you points for your purchases, exclusive offers and more.

âˆ™ 10 points per dollar spent on almost all purchases
âˆ™ A special coupon on your birthday
âˆ™ Customized, exclusive monthly offers"

PowerUp Rewards Membership Information

### Step 1
If you placed the order online, go to GameStop.com and click ""Check an Order"" on the upper right side of the screen.

### Step 2
Enter the email used when creating the order into the ""ORDER EMAIL*"" field, and the order confirmation number you received when you completed the order into the ""ORDER CONFIRMATION NUMBER*"" field.  Once these have been added, click the Check Status button.

You'll be able to see your order details and shipping information. After your order ships, we'll email you with your tracking information and you'll also be able to see here.  If your order is delayed, we will process a refund for your shipping. You will receive an email with your tracking number once your item ships. Please keep an eye on your email for this information.

Checking Your Order Status

You can use a physical or electronic gift card to pay for games and more online and in-stores at ThinkGeek or GameStop.

### Step 1
Choose your items and check out.

### Step 2

During checkout, enter the 19-digit gift card account number and 4-digit PIN (found on the back of the card).

### Step 3
Apply any additional gift cards, then place your order.


__What happens next?__

We charge your gift card as soon as your order is ready to ship. If your purchase total is more than the value of your gift card, you can use another payment method to pay for the difference. If it's less, you can use the remaining balance on your gift card another time.

If your order is canceled before it ships, we send you a new gift card to cover the cost of the item, plus any applicable taxes and promotions.

Paying with a Gift Card

Members can visit the Rewards Center on the account page of GameStop.com or the GameStop app. You'll be able to use your points for in-store discounts, exclusive offers, limited time items and more!

How do I convert points to rewards?

To change your password on GameStop.com click the account button on the top right side of the page, then click ""Sign In"" and ""Forgot Password"" then enter the email address you use to log in.   Remember that this might be different from the address where you receive emails from GameStop. We'll email you within 15 minutes with a link to change your password.

Note: Only request to change your password once. Requesting to change your password multiple times may result in an email with an invalid link.

How do I change my password?

We'll update your order status on your tracking page as your package makes its way to you.

Here are some statuses you might see.

####Awaiting Carrier Pickup
Your order is still in the warehouse. During this time, we find your items, pack them, and give them a shipping label with a tracking number.
####On Its Way
Your order has shipped. It still has a day or more to go before it reaches you. 
####Out for Delivery
Your order is in your area and should be delivered by the end of the day.
####Delivered
Your order has arrived and been dropped off at your shipping address or pick-up location. 
####Picked Up
Your order has been picked up from a pick-up location where it had been held.
####Undeliverable
Your order couldn't be delivered.

Your Order Status

Please go to your local GameStop location and have the associate call the Store Dedicated Hotline. Our agents will assist the associate in merging your accounts.

How do I merge multiple accounts? 

By opting in to receive mobile updates, you are agreeing to the following GameStop's SMS Policy. Read the full policy to learn more about this agreement, how to opt in or out, and how to get support.

#### GameStop Marketing and SMS User Agreement

By participating in the GameStop, Inc. SMS marketing and promotions program you will receive offers, information, and other promotional text messages from GameStop. You must be the mobile phone account holder or have permission from the account holder to use this service. You must be 18 years or older or have permission from a parent/guardian. Message and data rates may apply.

By participating in this program you specifically authorize GameStop to send telemarketing communications using an automatic telephone dialing system or an artificial or prerecorded voice system, and understand that your consent to such messages is not required as a condition to purchasing any property, goods or services. The number of text messages that you receive may vary. The person consenting to receive telemarketing communications also provides authorization for the specific telephone number that may be contacted via this program.

#### Opt-out and Support

The mobile operators participating in this campaign include AT&T, Sprint, Boost, Virgin Mobile, T-Mobile, MetroPCS (GSM), U.S. Cellular, Verizon Wireless, Cricket, Cincinnati Bell Wireless, CellCom USA, C Spire Wireless, and nTelos. If your mobile operator is not participating, you will not receive a reply to your messages. Some operators may not support some services at the process offered. Pre-paid users may not be able to participate. Check with your mobile operator.  Mobile operators are not liable for delayed or undelivered messages. 

GameStop collects certain information automatically upon subscription. Information collected includes the type of mobile device you use, unique device identifier and mobile operating system.

To opt-in for GAMESTOP mobile updates and offers text JOIN to 46787. By opting in, the GAMESTOP mobile subscriber agrees to receive GAMESTOP updates and offers via text. You agree to receive recurring mobile marketing text messages from GAMESTOP to the mobile number provided by you. Consent is not a condition of purchase. The text messages are generated by an automated dialer from GAMESTOP to the provided mobile number. Reply STOP to 46787 to discontinue receiving text alerts. Reply HELP to 46787 for help. Msg & Data Rates May Apply.

For additional support please contact customer service at: [SMSOptOut@gamestop.com](mailto:SMSOptOut@gamestop.com "SMSOptOut@gamestop.com").

GameStop respects your right to privacy.  You can view our privacy policy [here](https://www.gamestop.com/gs/help/PrivacyPolicy.aspx).

SMS Policy

Just [sign in](https://d.comenity.net/gamestop/pub/Home.xhtml 'sign in to your GameStop PowerUp Rewards Credit Card Account') to your GameStop PowerUp Rewards Credit Card Account and click 'Make a Payment.' Or call us at [1-(855)-497-8168](Tel:1-855-497-8168 'Call Us').

How do I pay my PowerUp Rewards credit card bill?

Due to increased online shopping demand, we are currently experiencing unexpected delays in processing & shipping orders. But don't worry, if you have received an order confirmation email from us, we have your order and will be shipping it soon! Some orders may be delayed in processing, but will still reach you within the promised time frame. Please keep an eye on your email for your tracking information.

GameStop.com only processes, ships, and delivers items Monday through Friday. Orders placed on Saturday, Sunday, or federal holidays will be processed on the following business day. Once your order has shipped, it will be shipped to you in accordance with the shipping method you chose:

· Overnight/Day One Shipping: Delivered in one business day after shipment
· Edge and Standard Shipping: Delivered in 2-4 business days after shipment
· Value and No Cost Shipping: Delivered in 10-15 business days after shipment

Processing Time

As soon as your order has shipped, we email you with your estimated delivery date, your order's current status, and a link to track your order. If we shipped your order in multiple packages, we'll send an email for each package with details about which items are in which packages. 

Note: Shipments to APO/FPO addresses do not offer real-time tracking.

Tracking Your Order

You must complete your profile in the GameStop app or online at PowerUpRewards.com before you can redeem points for rewards.

Can I still redeem points if I don't set up my online account?

If you can't find your digital content, check your active downloads.

Step 1
From the home dashboard, navigate to 'My Games & Apps'.
Step 2
Hover over the Game tab. This will display all of your current downloaded games in your library.

If you still cannot locate your content, please contact Xbox guest support at (800) 469-9269 to verify the status of your digital content code.

Checking your Xbox Active Downloads

You can check your gift card balance online at our [Gift Cards page](https://wbiprod.storedvalue.com/wbir/clients/gamestop?lng=en).

Enter your 19-digit gift card account number and your 4-digit PIN to check your balance.

Checking your Gift Card Balance

#### Step 1
From the home dashboard, navigate to 'My Games & Apps'.
#### Step 2
Hover over the Game tab. This will display all of your current downloaded games in your library.

If you still cannot locate your content, please contact Xbox guest support at (800) 469-9269 to verify the status of your digital content code.

No. Each person can only have one membership card, and can only use one per purchase. 

Can I have multiple PowerUp Rewards membership cards?

There are no application, annual, late, or early payment fees when purchasing a Series X with XAA, but late payments are reported to credit bureaus.  XAA credit includes 0% interest for 24 months.

Fees and Interest

The Xbox Series X/S consoles available with Xbox All Access currently have very limited supply and are currently selling out very quickly on GameStop.com. Please keep an eye on GameStop.com or check with your local store for availability.

Console Availability

If you're 13 or older, a legal U.S. resident, and have a valid email and mailing address, you can join!

PowerUp Rewards Membership Requirements

Xbox All Access includes either an Xbox Series X or Xbox Series S console and 24 months of Game Pass Ultimate through monthly payments with financing through Citizens One financing.

What comes with Xbox All Access

Items such as digital coupons and downloadable content cannot be returned.

Can I return my reward?

A pre-order deposit (Reservation) for a down or incremental payment on an item is redeemable toward purchase of reserved product. To redeem, pay remaining balance of product (plus any tax) at the store where Reservation was placed when the product releases (Release Date). Reservations are cancellable before or up to 30 days after Release Date to: receive your money (or original form of tender; e.g., a gift card or store credit) back, apply Reservation to a new reservation-eligible product, or use the Reservation as store credit. Reservations not redeemed or cancelled within 30 days after Release Date are automatically converted into non-expiring store credit redeemable only for merchandise from GameStop; no cash redemption or refunds except as required by law. No fees are charged against the balance of Reservation. If used without your permission, Reservation will not be replaced. Placing this Reservation constitutes acceptance of its terms and conditions. Reservation is issued by and represents solely an obligation of Marketing Control Services, Inc. Terms and conditions are subject to change. If you have questions, please call 1-800-883-8895.

Pre-order Deposit Policy

Sign in to GameStop.com or the GameStop App then from the Account page select the Rewards Center to start redeeming rewards.

Where to find Available Rewards

If you receive an error message saying Citizens One is unable to process your request please contact them at www.service.citizenson.com or call Citizens one at 1-888-622-0173. 

Citizens One Contact Information

When requesting a reset password link, you must enter your login email address into the required field. In some instances this may be different than the address you use to receive emails from GameStop.  The reset password link will be sent to both the login and contact email address that we have on file. 

If you do not see the email in your inbox within 15 minutes, please check your Junk/Spam folder.

I'm not receiving the reset password link in my e-mail.

If you can't find your digital content, check your Library.


#### Step 1
From the home screen, navigate to the Library option.
#### Step 2
In the library, navigate down to the Purchased menu
#### Step 3
From the Purchased page, you should see all of your most recent games and downloadable content.

If you are experiencing issues redeeming your code, please note that new titles are generally made available on the PlayStation Store between 1pm-6pm PST.  If you still cannot locate your content, please contact Sony guest support at (800) 345-7669 to verify the status of your digital content code.

Locating Your Downloadable Content (DLC) on PSN

Refunds can be completed within GameStop’s return policy for the balance paid only.  Any refunds will be provided in the form of a check from Citizens One financing.  Please note that since Game Pass Ultimate is included as a monthly subscription service in this bundle, this content is not refundable.

Exchanges are available for the same model of console for 30 days under GameStop’s standard exchange policy and under Microsoft Warranty for up to one year.

Xbox All Access Refunds and Replacements

Please contact Guest Care to cancel your membership.

How do I cancel my PowerUp Rewards membership?

Digital certificates can be found in the PowerUp Rewards Dashboard on GameStop.com or on the GameStop app

-Certificates for in-store purchases are located in the Active Offers section of the account dashboard.
-GameStop.com Only coupons can be found in the Digital Locker.

Where are my digital certificates?

After signing up for PowerUp Rewards you will receive a welcome email that contains a link to complete your profile on GameStop.com.  Follow the steps on this page to activate your account and start finding the best rewards to elevate your game!

Once your account is set up, you'll be able to access offers and redeem Rewards points.

How do I set up my online account?

If your order has not been processed, you may be able to change or cancel it.  Click "Check an order" on GameStop.com and fill out the requested fields to view your order and see what options are available.
If you're already signed into GameStop.com you can also find this information by clicking "My Orders" on the Account Dashboard, and selecting "View Details" on the order you wish to update.

Changing or Canceling Your Order

Due to increased online shopping demand, we are currently experiencing unexpected delays in processing replacements and refunds for items purchased online.  If you have already sent an item back to us for a replacement or refund, please note that it may take up to three weeks to process your refund or replacement.

Online Order Replacements and Refunds

Q: “Is my store open?”
A: While certain GameStop locations have temporarily closed to comply with local & state regulations, most are still open for contactless curbside pick-up. Please check to see if your local store is open.  [Find a Store] (https://www.gamestop.com/stores/ "https://www.gamestop.com/stores/")

Q: “My store is open and my Pre-Order is paid in-full. How do I get it?” 
A: “Since your store is open, you can pick up your game using Delivery@Door. Just call when you arrive, and an associate will be available to collect an authorized method of payment (chipped credit cards or GameStop gift cards).” 

Q: “My store is closed and my Pre-Order is not yet paid in-full. How do I get it?” 
A: “Since your store is closed, we’ll be emailing you to give you the option of receiving a virtual GameStop gift card in the amount of your deposit. You can then use this gift card to complete the purchase of the game from us online and have it shipped to you.”




Q: “How does Delivery@Door work?” 
A: “Once you’ve selected the item you’re purchasing, select “Pick-Up At Store” in your cart. You’ll receive an email once your item is ready at the store. When you arrive at the store, simply call the store and they will meet you at the door to complete your transaction.”

Q: “What payment methods are you accepting at your open stores?” 
A: “Authorized payments are chipped credit cards and GameStop gift cards. For you and our team’s safety, cash payments, debit cards, and non-chip enabled credit cards cannot be accepted at this time.”

Q: “My store is closed and my Pre-Order is not yet paid in-full. I did not get an email from you about it.”  
A: “Sorry to hear you did not receive this email! You can pre-purchase the game from us online and we will hold your deposit until normal operations have resumed at your store.”

Q: “How do I pre-order an upcoming title in-store?”
A: “If your store is open, you can pre-order directly from your store through our [Delivery@Door] (https://www.gamestop.com/PickUpAtStore.html "https://www.gamestop.com/PickUpAtStore.html")  service. Just go to your local store, call us when you arrive, and an associate will meet you at the door to process your payment via chip credit card or GameStop gift card.”

Store FAQ  

Q: “How can I check my gift card balance?”
A: “You can [click here] (https://www.gamestop.com/giftcards "https://www.gamestop.com/giftcards") to find your gift card balance by entering your 19-digit gift card number and four digit pin.”

Q: “Can I get a refund for a purchase?”
A: ”You can return items purchased online by using the return label packed into the same box as your purchase to send the product back to us. Your credit card, debit card, PayPal, or ApplePay will be refunded once the item is received at our warehouse. If you paid with a GameStop gift card or trade card, you will be emailed a new gift card as a refund.”

Q: “How can I check my order status?”
A: “As soon as your order has shipped, we email you with your estimated delivery date, your order's current status, and a link to track your order. If we shipped your order in multiple packages, we'll send an email for each package with details about which items are in which packages.
Note: Shipments to APO/FPO addresses do not offer real-time tracking.


Q: “My package was delivered but is missing.  What can I do?”
A: “Can't find your package? It may have been left in an unusual location or it may not have been delivered yet. 
Sometimes packages are left in a spot not visible from the street or with neighbors or building administration or security. Sometimes a package gets marked as delivered while it's still on its way to you. 
If you've tried checking in unusual locations and it's been more than 2 hours since you've gotten a delivery notification, contact your carrier.”

Q: “How do I know when the item I want is available?”
A: “Many of our products are immediately available, while other items may be backordered or only be available to pre-order or purchase in store.
Pre-Order Status
Available Now Status
Backordered Status
Currently Unavailable Online Status”

Q: “How do I pre-order an upcoming title online?” 
A: “If you’d like to pre-order online, you can visit us online, pre-purchase the game you want and choose your preferred shipping option.”

Q: “How can I check my order status?”
A: “As soon as your order has shipped, we email you with your estimated delivery date, your order's current status, and a link to track your order. If we shipped your order in multiple packages, we'll send an email for each package with details about which items are in which packages. 
Note: Shipments to APO/FPO addresses do not offer real-time tracking.
If you want to track your own order:
Step 1
Go to GameStop.com and click ""Check an Order"" on the upper right side of the screen.
Step 2
Enter the email used when creating the order into the "ORDER EMAIL" field, and the order confirmation number you received when you completed the order into the "ORDER CONFIRMATION NUMBER" field.  Once these have been added, click the Check Status button. You'll be able to see your order details and shipping information.”



Online FAQ 

How do I pay in 4 interest-free installments?
Select 4 interest-free installments to split your purchase into four payments, charged every two weeks beginning at the time your order is confirmed (usually the shipping date). No bills are sent - you can simply sit back, relax, and enjoy your purchase. [View complete terms](http://cdn.klarna.com/1.0/shared/content/legal/terms/0/en_us/sliceitinx).

How do automatic payments work?
Payments are collected every other week from the debit or credit card you provide at the time of purchase. All scheduled payments are communicated to you by email and you can review your purchases by logging in at https://app.klarna.com/login.

Will this impact my credit score?
When you choose 4 interest-free installments, Klarna may perform a soft credit check. This type of check will not impact your credit score or show up as a hard inquiry on your credit report.

How do I contact Klarna?
You can reach Klarna anytime at https://www.klarna.com/us/customer-service/ or by downloading the Klarna App for 24/7 chat.

Don’t see your question here? Check out Klarna’s full [FAQ page](https://www.klarna.com/us/customer-service/).

Klarna FAQ

Q: “How can I use my PowerUp Pro $5 monthly coupon since my store is closed?”
A: “For your safety, this month's Reward Certificate is good for online-only purchases. You can apply the Reward Certificate when completing your online order. You'll also have the option to have your order shipped to you (free for orders over $35) or safely pick it up at select stores with contactless [Delivery@Door] (https://www.gamestop.com/PickUpAtStore.html "https://www.gamestop.com/PickUpAtStore.html").”

Q: “I have a PowerUp membership but can’t sign in.  What should I do?”
A: “If you're having trouble accessing your account, check to see if you have completed your account and are using the right email address to sign in or reset your password.
When requesting a reset password link, you must enter your login email address into the required field. In some instances, this may be different than the address you use to receive emails from GameStop.  The reset password link will be sent to both the login and contact email address that we have on file. If you don’t see the email in your inbox within 15 minutes, please check your Junk/Spam folder.”

Q: “Where are my digital certificates?”
A: "Digital certificates can be found in the PowerUp Rewards Dashboard on GameStop.com or on the GameStop app.
-Certificates for in-store purchases are located in the Active Offers section of the account dashboard.
-GameStop.com Only coupons can be found in the Digital Locker."



Q: “How do I set up my online account?”
A: “After signing up for PowerUp Rewards you will receive a welcome email that contains a link to complete your profile on GameStop.com.  Follow the steps on this page to activate your account and start finding the best rewards to elevate your game!”

PowerUp Rewards FAQs 

Need to return an item? Is your order lost in transit? We’re here to help! You can now log in to your order history to start a return. If you checked out as a guest or in-store, you can look up your order on our  [Returns Page] (https://returns.narvar.com/gamestop/returns "https://returns.narvar.com/gamestop/returns"). If your order is eligible for return, just follow these three easy steps to complete your return:

Choose how to return your item: Do you want to take your return to your local store or ship it back to us? We’ll take care of you either way.
If you’re sending the item back to us, select whether you’d like a refund or replacement. Please note, you may be refunded even if you select replacement. This happens when the item is unavailable when your return is completed.
Send your return back to our warehouse and track your return status in Order History (or by looking up your order on our  [Returns Page] (https://returns.narvar.com/gamestop/returns "https://returns.narvar.com/gamestop/returns")).

####****Online Returns In-Store****

####I want to return my item in-store. Can I do that?
Of course! Once you’ve located your order, just select the option to return your items in-store. You can print the packing slip (or display it on your mobile device) and head to your store to process your return.

####How long will my refund take once I return my item(s) in-store?
Once you take your return to your local store, they can exchange the item on the spot (pending product availability) or issue your refund. Your refund will be processed in accordance with your financial institution’s processing timeframe.

####When do I need to return my item?
You can ship your item or take it in-store any time before the date shown in your Return Confirmation Email.


####****Returns by Mail****

####I shipped my return back to your warehouse. When will I receive my refund or replacement?
Once your item arrives in our warehouse, you will receive an email letting you know that your item has come back to us. Your refund or replacement will be processed within 7 business days of receiving this email. If you requested a replacement, your order will ship to you after your return is processed. It will be sent to you via the same shipping method you originally selected. For example if you originally selected Value shipping, you will receive your replacement 5-10 business days after your return is processed. If you requested a refund, your refund will be processed in accordance with your financial institution’s processing timeframe (usually 3-5 business days for most financial institutions).

####How will you ship my replacement order?
Your replacement order will be shipped using the same shipping method you originally selected. For example if you originally selected Value shipping, you will receive your replacement 5-10 business days after your return is processed.

####I shipped my return back to your warehouse. How will I get my refund?
If your order was purchased on GameStop.com, we will refund your order to the original form of payment. If you placed your order in a store, we will mail you a gift card for the amount of your refund. Your refund will be processed in accordance with your financial institution’s processing timeframe (usually 3-5 business days for most financial institutions).

####Will I be charged to ship my item back?
No, GameStop will cover the shipping fees.

Return Your Orders Online

****YOUR MONTHLY PRO $5 REWARDS CERTIFICATE IS HERE TO USE ONLINE!****

Due to COVID-19 precautions, certain GameStop locations have temporarily closed to comply with local & state regulations. For your safety, this month's Reward Certificate is good for online-only purchases. 

Make sure you're logged into your PowerUp Rewards account at [GameStop.com] (https://www.gamestop.com/?utm_campaign=20200402_CouponDrop_Active&utm_source=SFMC&utm_medium=email&utm_content=https%3a%2f%2fwww.gamestop.com&utm_term=20200402_j11309_h1b266e06a102736ccc21743144def04a4159f9a020374a15acd9a49ada4d8a72_d8l&kxconfid=tbxx5hfqc&mi_u=1073066811 "https://www.gamestop.com/?utm_campaign=20200402_CouponDrop_Active&utm_source=SFMC&utm_medium=email&utm_content=https%3a%2f%2fwww.gamestop.com&utm_term=20200402_j11309_h1b266e06a102736ccc21743144def04a4159f9a020374a15acd9a49ada4d8a72_d8l&kxconfid=tbxx5hfqc&mi_u=1073066811") or on the GameStop app. 

**You will need your email and password, 
if you need to reset your password follow these instructions: 
1. Go to [GameStop.com] (https://www.gamestop.com/?utm_campaign=20200402_CouponDrop_Active&utm_source=SFMC&utm_medium=email&utm_content=https%3a%2f%2fwww.gamestop.com%2f&utm_term=20200402_j11309_h1b266e06a102736ccc21743144def04a4159f9a020374a15acd9a49ada4d8a72_d8l&kxconfid=tbxx5hfqc&mi_u=1073066811 "https://www.gamestop.com/?utm_campaign=20200402_CouponDrop_Active&utm_source=SFMC&utm_medium=email&utm_content=https%3a%2f%2fwww.gamestop.com%2f&utm_term=20200402_j11309_h1b266e06a102736ccc21743144def04a4159f9a020374a15acd9a49ada4d8a72_d8l&kxconfid=tbxx5hfqc&mi_u=1073066811") and click account at the top right corner. 
2. At sign in screen, click "forgot password" and enter your email address on the next screen. 
3. You will receive an email with a link to reset your password. 
For any issues with login, please email customer service at cs_poweruprewards@gamestop.com **

You can apply the Reward Certificate when completing your online order. You'll also have the option to have your order shipped to you (free for orders over $35) or safely pick it up at select stores with contactless [Delivery@Door] (https://www.gamestop.com/PickUpAtStore.html "https://www.gamestop.com/PickUpAtStore.html"). 



PowerUp Pro $5 Monthly Coupon

If the product does not show as available on GameStop.com for the store that you are choosing, please call your local store to see if they have it in-stock. If they do, you can use our [Delivery@Door] (https://www.gamestop.com/PickUpAtStore.html?utm_campaign=20200402_GameStop+Update&utm_source=SFMC&utm_medium=email&utm_content=Delivery%40Door&utm_term=20200402_j11319_hd1e5dd109c30b6ec6b3c598be8876740e96abd21ec77c6c9334f58d2924d3f03_d8l&kxconfid=tbxx5hfqc&mi_u=1002775116 "https://www.gamestop.com/PickUpAtStore.html?utm_campaign=20200402_GameStop+Update&utm_source=SFMC&utm_medium=email&utm_content=Delivery%40Door&utm_term=20200402_j11319_hd1e5dd109c30b6ec6b3c598be8876740e96abd21ec77c6c9334f58d2924d3f03_d8l&kxconfid=tbxx5hfqc&mi_u=1002775116") service. 

Product Availability

**To Our Valued Guests,**
Our GameStop teams continue to work hard to ensure we're meeting your gaming, home entertainment and virtual connectivity needs. We want to make sure pre-ordering and picking up your favorite products is safe, simple and easy. That's why we're happy to provide a few options to help simplify the delivery of your order if your GameStop store is closed due to local or state government mandates.

**Picking Up Your Pre-Order from an Open GameStop Location**

For example, if you have pre-ordered a game from a store that is currently open, and you have fully pre-paid for the game, you're welcome to pick it up on the launch date using your contactless [Delivery@Door] (https://www.gamestop.com/PickUpAtStore.html?utm_campaign=20200402_GameStop+Update&utm_source=SFMC&utm_medium=email&utm_content=Delivery%40Door&utm_term=20200402_j11319_hd1e5dd109c30b6ec6b3c598be8876740e96abd21ec77c6c9334f58d2924d3f03_d8l&kxconfid=tbxx5hfqc&mi_u=1002775116 "https://www.gamestop.com/PickUpAtStore.html?utm_campaign=20200402_GameStop+Update&utm_source=SFMC&utm_medium=email&utm_content=Delivery%40Door&utm_term=20200402_j11319_hd1e5dd109c30b6ec6b3c598be8876740e96abd21ec77c6c9334f58d2924d3f03_d8l&kxconfid=tbxx5hfqc&mi_u=1002775116") service. Just call us when you arrive at the store, and we'll meet you at the door. Please make note that we have reduced our store operational hours from 12 p.m. - 8 p.m.
If you have only placed a deposit towards your pre-order, but need to pay the balance, you can also pick up your game using [Delivery@Door] (https://www.gamestop.com/PickUpAtStore.html?utm_campaign=20200402_GameStop+Update&utm_source=SFMC&utm_medium=email&utm_content=Delivery%40Door&utm_term=20200402_j11319_hd1e5dd109c30b6ec6b3c598be8876740e96abd21ec77c6c9334f58d2924d3f03_d8l&kxconfid=tbxx5hfqc&mi_u=1002775116 "https://www.gamestop.com/PickUpAtStore.html?utm_campaign=20200402_GameStop+Update&utm_source=SFMC&utm_medium=email&utm_content=Delivery%40Door&utm_term=20200402_j11319_hd1e5dd109c30b6ec6b3c598be8876740e96abd21ec77c6c9334f58d2924d3f03_d8l&kxconfid=tbxx5hfqc&mi_u=1002775116"). An associate will be available to collect an authorized method of payment. Chipped credit cards and GameStop gift cards only can be processed onsite - unfortunately, for you and our team's safety, cash payments, debit cards and non-chip enabled credit cards cannot be accepted at this time.

For either situation, you're also welcome to wait until our normal operations have resumed at all GameStop locations nationwide. You can pick up a copy of your game at your convenience, provided we have it in stock.

**Picking Up Your Pre-Order from a Closed GameStop Location**

If you have pre-ordered a game from a state that is currently closed due to local or state mandates, here's information that will help you get your game on time.

If you have fully pre-paid for the game, we'll be sending you an email that includes simple instructions on how to get your game. We'll request that you visit a website where you can enter information on where you'd like your game shipped, free of charge. Our shipping fulfillment center is fully operational and meeting all our customers' shipping needs in a timely manner.

If you have only placed a deposit towards your pre-order, we'll be attempting to email you to give you the option of receiving a virtual GameStop gift card in the amount of your deposit. You can then use this virtual gift card to complete the purchase of the game from [GameStop.com] (https://www.gamestop.com/?utm_campaign=20200402_GameStop+Update&utm_source=SFMC&utm_medium=email&utm_content=GameStop.com&utm_term=20200402_j11319_hd1e5dd109c30b6ec6b3c598be8876740e96abd21ec77c6c9334f58d2924d3f03_d8l&kxconfid=tbxx5hfqc&mi_u=1002775116 "https://www.gamestop.com/?utm_campaign=20200402_GameStop+Update&utm_source=SFMC&utm_medium=email&utm_content=GameStop.com&utm_term=20200402_j11319_hd1e5dd109c30b6ec6b3c598be8876740e96abd21ec77c6c9334f58d2924d3f03_d8l&kxconfid=tbxx5hfqc&mi_u=1002775116") or the GameStop app, you have it shipped to you, free of charge.

Due to the high volume of pre-orders we're managing, we may not be successful in reaching you about your pre-order. If you don't hear from us, and still want to ensure you get your game on day 1, you can visit [GameStop.com] (https://www.gamestop.com/?utm_campaign=20200402_GameStop+Update&utm_source=SFMC&utm_medium=email&utm_content=GameStop.com&utm_term=20200402_j11319_hd1e5dd109c30b6ec6b3c598be8876740e96abd21ec77c6c9334f58d2924d3f03_d8l&kxconfid=tbxx5hfqc&mi_u=1002775116 "https://www.gamestop.com/?utm_campaign=20200402_GameStop+Update&utm_source=SFMC&utm_medium=email&utm_content=GameStop.com&utm_term=20200402_j11319_hd1e5dd109c30b6ec6b3c598be8876740e96abd21ec77c6c9334f58d2924d3f03_d8l&kxconfid=tbxx5hfqc&mi_u=1002775116")  or the GameStop app, pre-purchase the game you want and choose your preferred shipping option - free shipping, or upgrade to day 1 shipping for $10. Our shipping fulfillment center is fully operational and meeting all our customers' shipping needs in a timely manner. We'll then hold your deposit until normal operations have resumed at your GameStop store, and you can apply it to the pre-order or purchase of your choice.

And again, you're also welcome to wait until normal operations have resumed at all GameStop locations nationwide. You can pick up a copy of your game at your convenience, provided we have it in stock.

**Pre-Ordering Additional Games from GameStop**

You can visit [GameStop.com] (https://www.gamestop.com/?utm_campaign=20200402_GameStop+Update&utm_source=SFMC&utm_medium=email&utm_content=GameStop.com&utm_term=20200402_j11319_hd1e5dd109c30b6ec6b3c598be8876740e96abd21ec77c6c9334f58d2924d3f03_d8l&kxconfid=tbxx5hfqc&mi_u=1002775116 "https://www.gamestop.com/?utm_campaign=20200402_GameStop+Update&utm_source=SFMC&utm_medium=email&utm_content=GameStop.com&utm_term=20200402_j11319_hd1e5dd109c30b6ec6b3c598be8876740e96abd21ec77c6c9334f58d2924d3f03_d8l&kxconfid=tbxx5hfqc&mi_u=1002775116") or the GameStop app, pre-purchase the game you want and choose your preferred shipping option - free shipping, or upgrade to day 1 shipping for $10. Our shipping fulfillment center is fully operational and meeting all our customers' shipping needs in a timely manner. 

You can also pre-order directly from an open, physical GameStop store through our [Delivery@Door] (https://www.gamestop.com/PickUpAtStore.html?utm_campaign=20200402_GameStop+Update&utm_source=SFMC&utm_medium=email&utm_content=Delivery%40Door&utm_term=20200402_j11319_hd1e5dd109c30b6ec6b3c598be8876740e96abd21ec77c6c9334f58d2924d3f03_d8l&kxconfid=tbxx5hfqc&mi_u=1002775116 "https://www.gamestop.com/PickUpAtStore.html?utm_campaign=20200402_GameStop+Update&utm_source=SFMC&utm_medium=email&utm_content=Delivery%40Door&utm_term=20200402_j11319_hd1e5dd109c30b6ec6b3c598be8876740e96abd21ec77c6c9334f58d2924d3f03_d8l&kxconfid=tbxx5hfqc&mi_u=1002775116") service. Just go to your local store, call us when you arrive, and an associate will meet you at the door. There, you can place a deposit or fully pre-pay to pre-order the title of your choice using chipped credit cards or GameStop gift cards, and return to the store to pick it up on launch day.

We thank you for being a valued customer and making GameStop your one-stop shop for everything gaming.


Store Preorders

As the world’s No. 1 video game retailer, we are committed to serving the gaming needs of all gaming enthusiasts. As part of this commitment, we do not sell our video game merchandise to individuals or dealers for the purpose of reselling to others. We reserve the right, in our sole discretion, to reject an order or otherwise limit the quantity of items purchased per person, per household, per account, per credit card, per shipping/billing address, or per order in our stores, gamestop.com, and the GameStop mobile app.

Our Commitment to Customers

PlayStation 4:
1. Select the PlayStation Store icon on the PS4 system home screen.
2. Select "Redeem Codes" at the bottom of the menu.
3. Enter the code and select continue.  Follow any additional on-screen instructions to download the item.

Xbox One:
1. Navigate to the Store tab by pressing RB from the home menu.
2. Select "Use a Code".
3. Enter the code and select continue.  Follow any additional on-screen instructions to download the item.

Nintendo Switch:
1. Select "Nintendo eShop" on the home menu and select the account you want to use.
2. Select "Redeem Code" on the left side of the screen.
3. Enter the download code and select "Confirm".  Follow any additional on-screen instructions to download the item.”

How to redeem DLC

Please click [here] (https://www.gamestop.com/PickUpAtStore.html "https://www.gamestop.com/PickUpAtStore.html") to learn more

Pre-order deposit (“Reservation”) for the amount stated above is redeemable toward purchase of reserved product above. To redeem, pay remaining balance of product (plus any tax) at the store where Reservation was placed when the product releases (“Release Date”). Reservation is cancellable before or up to 30 days after Release Date to: receive your money (or original form of tender; e.g., a gift card or store credit) back, apply Reservation to a new reservation-eligible product, or use the Reservation as store credit. Reservations not redeemed or cancelled within 30 days after Release Date are automatically converted into non-expiring store credit redeemable only for merchandise from GameStop; no cash redemption or refunds except as required by law. No fees are charged against the balance of Reservation. If used without your permission, Reservation will not be replaced. Placing this Reservation constitutes acceptance of its terms and conditions. Reservation is issued by and represents solely an obligation of Marketing Control Services, Inc. Terms and conditions are subject to change. Questions? Please call 1-800-883-8895.

You can return products purchased in a GameStop at any GameStop location.

Be sure to bring:

- Your receipt
- Any original packaging and cables


Returning Products Purchased in Store

If you return an order that was placed with a promotional code, discount, or offer, you'll be refunded for the amount you paid after the discount was applied.

Promotional Discounts and Returns

Mail

In Store

Return & Exchange Online Orders

You can return products purchased online by mail or at a nearby GameStop store. A receipt is required for all returns and exchanges.

#### Returns and exchanges for in-store purchases are subject to the following guidelines:
- A receipt is required for all returns and exchanges.
- Unopened new merchandise (except tablets) = full refund within 30 days of purchase.
- Opened new merchandise (including tablets) = identical exchange within 30 days of purchase.
- New accessories (opened or unopened) = full refund within 30 days of purchase.
- Unopened new tablets = full refund within 14 days of purchase.
- Pre-owned merchandise = full refund within 7 days of purchase or identical exchange within 30 
- Pre-owned merchandise = full refund within 7 days of purchase or identical exchange within 30 days of purchase.
- Downloadable Content (DLC), Digital Games and/or PC Downloads = no returns or exchanges.

---

Refunds are issued in the original payment type. Cash purchases over $150 are subject to a refund by check issued from our corporate office within 14 business days. Customers with a gift receipt will only receive an exchange or a gift card of equal value. We reserve the right to refuse any return.

Store Return Policy

Any products returned to GameStop.com by mail must be in the original packaging and include any manuals, cables, and accessories in sellable condition. 

We reserve the right to limit returns to unopened or defective products. 

We do not accept returns of:

- Any product(s) returned more than 30 days from the date on the packing slip.
- Any product(s) that has been opened (taken out of its plastic wrap).
- Any product(s) not in its original condition.
- Any product(s) that is damaged, played, or is missing parts.
- Any product(s) that were sold as part of a bundle, unless the bundle is returned complete.

Please do not mail us product(s) that do not meet the return criteria listed above, as we do not issue refunds for non-qualifying items and cannot return the items to you.

Return Eligibility of New Products Purchased Online

If an item you purchased is defective or was damaged, let us know within 30 days and we'll replace it with a similar item.



After 30 days from purchase, terms and conditions of manufacturer's warranty apply to defective video games systems and computer hardware. 

Defective or Damaged Products

#### Return to GameStop.com
To return or exchange an item to GameStop.com, include the packing list, identify the reason for the return, and send it to the address on the return shipping label.

#### Return to any GameStop store
Certain items may be returned by taking them to a GameStop store location in the United States. Items returned to a GameStop store location must be accompanied by the original packing list. Store return policies may vary and are subject to manager approval.


Returning Products Purchased Online

If you placed an order on ThinkGeek.com prior to 7/3, please contact [help@thinkgeek.com] (mailto:help@thinkgeek.com) for further assistance with your order.

ThinkGeek.com Orders

__Check your spelling or try a broader term__.